So, a 50 minute broadband, TV and phone. @goslow that adapter is one possibility, at least from the phone to the ethernet cable (which is just a Cat5 cable in a wall, not connected otherwise). It should be free of charge. If it’s damaged or not working correctly, it could be causing your internet issues. Got my virgin media self install kit but I don't have a virgin socket. Getting Connected with Virgin Media is easy when you have a wall socket. As mentioned by Tudor, we can move this for you at a one-time charge of £25, which gets applied to your next bill. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Or the virgin cable that comes into ur property at the moment pull out and take it all the way back to the front of the house where the virgin box is on the external wall then run the cable straight up the wall drill through the wall. The. on 23-12-2022 10:31. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Get the Hub ready by connecting the wires. on 05-09-2023 20:36. on 27-10-2022 09:24. I end up calling and the person on the phone said its been booked for this Saturday ( 09. The Openreach sockets do not work for Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Explain what needs to be done and book an engineer visit. The cable on the right looks like is for a Freeview TV antenna. There is nothing about a Virgin phone line that makes it impossible. Awful first impressions of Virgin Media. Last edited: 21 Jul 2010. On your installation day, your engineer will arrive in a. I've just received my HUB3 installation kit and the 1st step it mentions to plug the isolator cable into the virgin media wall socket however I've only got the virgin media HDU-200. Reduces the number of required wall sockets. It also protects the network from 240 volts being fed to it by faulty TVs in your home. cable from wall. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. For more information please visit:today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was - 5226711. 29/07/15 - 16:50 #1. Unscrew the connector from the wall box. Sadly, I can't set up because my wall socket does not fit. However the wall socket doesn’t have the correct connection for the cable with the hub. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Sometimes there is no wall box, just a trailing cable. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. cable from wall. If you have also signed up. The top “capped” one is marked FM & has been disused since cable went digital. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Community Natter. Panting like a fiend. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in. No, any cables within the house can be touched as much as the householder wants to touch them. But what I can't figure out based on the research so. Options. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Old Virgin Media box and poor signal. 0 Kudos Reply. The wall box may be branded with the logos of an old cable TV company (not VM). No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. com and book a technician. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Thanks . . If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. AnthonyRaw1986. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). Trouble shooter. easy install. Incidentally the phone socket is redundant if not in use and can be safely removed. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. Source: current tech for VM :) P. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Chris. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Virgin Media; My Virgin Media; Shop; Help;. Does your wall socket look. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Very Insightful Person. Click to find the best Results for virgin media Models for your 3D Printer. Back a step. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. . . These enter my house via an air brick/vent very close to. Step 3 - Label the box – a letter came with the. 21 virgin media virgin tv v6 installation manual pdf 22 v6 file extension what is it how to open it solvusoft. You may need to use the spanner provided. 0 Kudos. 26 minutes ago. --. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Broadband. I just wanted to know if it is possible to connect the HUB3 router to the HDU-200 and if yes please can somebody assi. The wall box may be branded with the logos of an old cable TV company (not VM). Get the Hub ready by connecting the wires. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Or if the other end of the white cable is in a more useful. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). We would like to show you a description here but the site won’t allow us. Tried the virtual assistant but it didn’t prove helpful. 0 Kudos Reply. Thanks. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. Push the white cable with the black label into the Hub. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. If you can't find any cable, then try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. -a power cable for the hub's adapter. Don’t plug the power cable into a plug socket yet. There is an access panel in the ceiling for pipes and cables. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Threatened "Do this within 12 hours. Can anyone tell me what the case is called, confirm its needed and. I can only find the TV socket. In your Stream kit you’ll find everything you need to get the Stream box up and running. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. The wall box may be branded with the logos of an old cable TV company (not VM). 1. Pop the power cable into a nearby plug socket, and turn it on. Virgin Media; My Virgin Media; Shop; Help;. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. We would like to show you a description here but the site won’t allow us. 899; 57; 138; Eeeps. Please help. Tried looking but can't see a way to book an engineer for this? Thanks. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. socket. Switched On Families. All I am aware of terminate the fibre inside your house though. If you are only connecting one piece of equipment, you don't need the splitter (which is marked with an insertion loss of 3. I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Getting Connected with Virgin Media is easy when you have a wall socket. It's obviously missing a case/cover and looks quite old. Designed to remove and install dual wheels on. All forum topics; Previous topic; Next topic; 2 REPLIES 2. The Virgin wall sockets just have one connector at the bottom. My VM Router is is my office adjacent to hall. If you're happy for us to get this booked. House on renovation at the moment and electric rewire is done. It feels like I need to just obtain a connector to enable the two to fit. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. A power adaptor to plug into the Stream box and a power socket at the wall. Plug into the wall socket. The first option is to put the cable into another wall socket. Stay safe online. Forum TeamVM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. New and used Socket Sets for sale in Victoria, British Columbia on Facebook Marketplace. Standard Member. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. With a smaller OD than standard sockets, these fit between tightly spaced fasteners. Shop spark plug sockets, 12-point sockets, square bit socket sets and more from top brands including Mastercraft and MAXIMUM. 168. Connect the Hub’s power cable with the blue tab. There is no way I can insert the isolator cable into the - 5223924. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. No vm wall socket. Plug the cables into the Hub. Browse Virgin Media Virgin Media Community. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Absolutely not. 22/11/12 - 11:50 #6. your old TV kit We will start with step-by-step instructions on uninstalling your old kit. . Explain what needs to be done and book an engineer visit. It may just be a cable rather than an internal wall box. provided, I shall give them a call tomorrow. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". The phone has been plugged into a wall socket and was working fine for years. See where this Helpful Answer was posted. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Re: No virgin media wall socket. . Re: I need a Virgin Media Wall Socket. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. 2. Or if the other end of the white cable is in a more useful. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I can only find the TV socket. VM has to 'switch' you to do that. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. If I couldn't get the proper wall socket, the internet is not going to be set up su. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. 6. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I’ve just lived into my new house and received my Virgin box. Past occupiers of your property may have removed the cable and sometimes they. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. My Virgin Media App. Everything is converted to specialised triple screened coaxial cable. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Account - Mobile. A non-split socket will have the sockets and screws in the middle. 10; 0; 0; alexkay003. It should work ok. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. . What do we do? - 5352510. • Using your TV remote push the Input, AV or Source button. Let me know how you get on! Kind regards, SerenaIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. However, rather than the cabling then entering. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I don't longer work there. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. I recently got Virgin broadband installed. And on the back of the box. Get the Hub ready by connecting the wires. There should be a screw F socket on the bottom where the cable is now just pushed onto. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. Virgin Media; My Virgin Media; Shop;. Plug into the wall socket. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Share. You should see a welcome screen, then the Virgin Media start up screen. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you haveI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The two sockets on the wall on the RHS are telephone sockets. 0 Kudos. The other is marked TV, & this is used for TV & Broadband. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. submit. 3 Kudos Reply. The top “capped” one is marked FM & has been disused since cable went digital. signed up and was given the option of self installation. Most Virgin Media customers will receive a Hub 3 router. Location. Re: No Virgin Media wall socket internally. Back a step. 0 Kudos. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Connect the new Hub. Damaged Wall socket. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Some install their own poles too. 19/02/17 - 09:31 in Virgin Media TV and Phone #1 Do Virgin have the new logo on their wall sockets now or do they still install the old one like this. It is a detached 3 floors old house. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. 01-02-2023 10:59 - edited 01-02-2023 11:00. Or you may be quicker than average! You won’t be involved the whole time. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. James-30 wrote: ». Virgin Media. I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. I end up calling and the person on the phone said its been - 5401028. Networking and WiFi. Step 3: Plug in your Virgin Media Hub on the go-live date. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. The Virgin wall sockets just have one connector at the bottom. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Back a step. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Although it’s relatively rare, a faulty Virgin Media wall box can also cause connectivity issues. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). But I have no Virgin Media Wall socket in my house. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Customer since 1993. Being connected to the internet is one of the most important modern essentials in 20. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The cable on the right looks like is for a Freeview TV antenna. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. Forum TeamWe would like to show you a description here but the site won’t allow us. It has two outputs on the left of the wall box. Which was great as that is in a better location than my master Socket was. S. . Hi All I’m new here. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. £270 does sound way over priced for a tv aerial. Follow these simple installation steps for your Virgin Media home phone set up. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. A wall box may be branded with the logos of an old cable TV company (not VM). Removing Old Telewest Cable Page 2 Diynot Forums. There must have been a previous installation or you would not have been offered a self install. Virgin Media have used the Openreach socket to provide telephone services. . This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. Can you arrange an engineer to help me out on this step? novirginmediawallsocket Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Kath_F. 68K; 345; 502; Alex_RM. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We would like to show you a description here but the site won’t allow us. Summary of Contents for Virgin Media Virgin TV V6. There is a long wire and plastic boxes. Feb 22, 2022. Back a step. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. It should be free of charge. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. 1. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. We would like to show you a description here but the site won’t allow us. So you can either unscrew this one & push on the connector provided in the Quick Start pack. However, I do not have any of the specified wall sockets available. Options. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Virgin Media. . Business, Economics, and Finance. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. We would like to show you a description here but the site won’t allow us. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Step 3 - Label the box – a letter came with the. Grab the end of the white co-axial cable and connect to the pokey-out socket on the Hub. If you're happy with this and for the charge we can make the arrangements for you 🙂. if not a technician will install one. The internal box should be oblong, square one are for phone. Connect the isolation cable. *In this video I try to show how to connect a coaxial cable (tv cable) into a wall socket. How about using a 10m RJ11 to RJ11 telephone cable. Plug the cables into the Hub. Account - Cable. Get the Hub ready by connecting the wires. I was told when purchasing the broadband and TV package that fibre was available here and already in use, so am wondering if I'm. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 which means the speed will be rather limited (i. Packages. u just run a long cable from the box inside to whatever room u want. I have tried to contact vm but I don’t have a landline number so they w. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Sometimes there is no VM wall box, just a trailing cable. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. Hello VLNeedham. Installing Virgin Media broadband on the first time . . Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. That is a rooftop aerial outlet for Freeview TV. If it’s damaged, it could. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. The box and cables may have been removed by the previous occupiers. Answered! Go to Answer. I think there’s something missing to the Virgin Media wall socket in my flat. The first thing is to start making alternative arrangements for your internet connectivity. You should see a welcome screen, then the Virgin Media start up screen. I’ve tried calling but the people I’m connected to keep hanging up. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2.